I studied Public Administration at Universitas Brawijaya and graduated with a GPA of 3.73 out of 4.00, completing my studies in 3 years and 6 months. My studies covered organizations, public policy, human resource management, and finance. I apply that foundation to customer service, document management, and creative work.
02 / EXPERIENCE
Learning through real experience.
Experience across different workplace settings, building skills in administration, information management, and collaboration.
01
EMPLOYMENT
APRIL 2025 — MAY 2026
Teller → Customer Service
PT Bank Syariah Indonesia (BSI)
Gatot Subroto, South Jakarta, Indonesia
Served customers in transaction and advisory roles, with additional responsibility for priority customers and the BSI Cicil Emas program.
Processed teller transactions accurately and in line with procedures.
Provided personalized customer service, including support for priority customers.
Supported BSI Cicil Emas outreach by explaining the product and installment plans and guiding customers through the process.
02
INTERNSHIP
AUGUST — SEPTEMBER 2024
Financial Services Authority (OJK)
Malang City
Selected for an internship supporting financial consumer services and office operations through organized administrative practices.
Supported the handling of public complaints related to financial institutions.
Assisted with archive records and SLIK document management.
Helped address public concerns related to online lending services.
03
INTERNSHIP
SEPTEMBER — DECEMBER 2023
Ministry of Law and Human Rights of the Republic of Indonesia
Contributed to a team discussing strategic human rights issues and gathering information on immigration and correctional services.
Researched challenges and potential solutions in immigration and correctional services.
Contributed to discussions on national policy and human rights legislation.
03 / EDUCATION & ACHIEVEMENTS
A foundation for continuous growth.
2021 — 2025UNIVERSITY / 01
Universitas Brawijaya
Public Administration
3.73GPA / 4.00
3.5 yrsStudy duration
SECONDARY EDUCATION02
SMAN 2 Kota Tangerang Selatan
Social Studies
89.2Final score
RECOGNITION, PROGRAMS & WORK
Achievements & selected work
01
FIRST PLACE
Little Doctor Nutrition Challenge
Nestlé
02
PROGRAM
Merdeka Student Exchange Program
National student exchange program
03
DIGITAL WORK
Thesis-related content
Sharing the thesis process and documenting creative work through social media.